Refund policy

30-day returns

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

How to start a return

1. Email us at orders@aldemoriessentials.com with your order number and the item(s) you'd like to return.
2. Our team will reply with the return instructions and the return address.
3. Ship the item(s) back. Items sent back without first requesting a return will not be accepted.

Return conditions

• Items must be unused and undamaged.
• Items must be returned in their original packaging, with proof of purchase.
• Return shipping costs are the customer's responsibility.

Damaged, defective or wrong items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Questions?

About a return: orders@aldemoriessentials.com. Anything else: support@aldemoriessentials.com. Monday to Friday, 8am–8:30pm — average answer time 24h.

ALDEMORI · 412 W 7th St STE 1075, Clovis, NM 88101, United States